– When you order from Throttletek you will receive a quote and instructions for wire transfer. For the mean time PayPal transactions are cancelled.
– Shipping is extra cost and is sent exclusively through DHL. Shipping through DHL takes 5 to 7 days depending on your location.
– Custom fees vary from country to country and buyer is responsible for custom fees.
– We give 1 full year manufacturers warranty in parts and labour.
– Lead times on our products vary from seasons and demand, we are trying to have a stock of all our products but lead times are from 40 – 50 days unless otherwise noted. We are always trying to get the products to our costumers as fast as we can!
– You can pay through check or money order but there is a waiting time for it to clear.
– We provide full technical support for all our products.
– Dissasembling, tampering or modifying our products without Throttletek’s consent VOIDS WARRANTY.
– No video, pictures allowed of internal mechanics, wiring and systems within our products due to copyright and patent pending as per international law. Prone to be legally prosecuted and agree to this when purchasing one of our products.
– We accept returns only for technical malfunctions in our units, assembly problems or for warranty issues. Buyer is responsible for all shipping fees. Except for warranty issues Throttletek will pay shipping from our factory back to your country but buyer is still responsible for shipping it to us.
– Refunds of dispatched units will be made only when the unit is back to our factory and checked by our technicians. There are no extra fees charged. Once again buyer is responsible for all shipping charges.
– Shipping fees will not be refunded once the unit has been dispatched from our facilities.
– We are not responsible for mistakes in address and devolutions from postal offices due to this issue. It is the buyers responsibility to provide accurate address and shipping info.
– We are not responsible for lost packages by any postal service in the world.
– We are not responsible for packages being mishandled by customs or postal service personal during packages checks. Any damages to a throttle due to improper handling is not covered by our warranty and it’s the buyer’s responsibility on covering costs for repairs, shipping and handling fees for returns to the factory.
– Once an order is placed REFUNDS ARE NOT POSSIBLE for any reason or a 30% charge will be applied to the total of the order.